FQA ? Orders & Shipping

 

💬Is it safe to shop on your website?

Yes! Shopping on our website is 100% safe. At Patty G Moda Latina, we protect your personal and payment information with SSL encryption and work only with secure, verified payment gateways.

Our store is powered by Shopify, a trusted e-commerce platform that complies with PCI DSS security standards, includes fraud protection, and provides constant security updates to keep your data safe.

💬What are your opening hours?

Can I place an order by phone or only online?

You can shop online on our website anytime.

Our customer service by phone is available 

  • Monday to Friday, from 8:00 AM to 5:00 PM (Eastern Time).
  • We are closed on holidays.

You can place orders by calling our line 239 878 8024 or by Whatsapp.

💬How long does it take for my order to ship?

Orders for in-stock items are prepared and processed within 1-2 business days before shipping.

Total delivery time will depend on the shipping method and your location. We offer standard shipping for all orders.

For more details on shipping times, please visit our Shipping Policy.

💬Do you have a size guide available?

Absolutely!  Each style includes our detailed size chart to help you find your perfect fit. Just check the “Size Chart” section on each product page before ordering.


💬 Do you offer international shipping?

Currently, at Patty G Moda Latina we do not offer international shipping. We focus on providing high-quality service to our customers within the country. We ship within the United States and Puerto Rico. However, we are working to expand our shipping options in the future.


💬Do you offer style advice or personalized recommendations?

Yes! At Patty G Moda Latina, we love helping you look and feel amazing.
Our team offers personalized style advice to help you choose the pieces that best fit your body and style.
 You can contact us anytime for fashion recommendations or outfit ideas — we’re here to help you shine with confidence! 

💬What if an item is out of stock?

Some items at Patty G Moda Latina may not return, especially limited editions or special collections. You can:

  • Sign up for restock alerts (if available).
  • Contact us to ask if an item will be restocked or to get similar recommendations.
  • Explore our new collections, where you’ll always find the latest trends and our classic shapewear styles in stock.

We’ll always do our best to help you find something you love! 

 💬What do I do if the garment doesn’t fit me as expected?

If your item doesn’t fit as you hoped, don’t worry!
 You can request an exchange following these steps:

  • Contact us at support@pattygmodalatina.com before returning any item.
  • Make sure the garment is in original condition with all tags and packaging.
  • Ship the item to the address provided by our customer service.
  •  Return shipping costs are the customer’s responsibility.
  • Once received and verified, we’ll process your exchange or store credit.

          Note: We do not offer refunds for online purchases.

💬Can I return an item on sale or at a discount?

At Patty G Moda Latina, sale or discounted items are not eligible for return. We recommend that you review our sales and discounts policy before making your purchase to be aware of the applicable conditions.

If you have any questions about a particular item or need additional assistance, do not hesitate to contact our customer service team. We are here to help.