Warranty Policies
WARRANTY POLICIES
PATTY G MODA LATINA
WARRANTY TIME LIMIT FOR PRODUCTS WITH MANUFACTURING DEFECTS:
Calendar limit of 14 days after purchase of items. If you followed the care instructions for the purchased item and still believe that the item has irregularities, you can call Customer Service and speak with one of our sales representatives or send an email to support@pattygmodalatina.com
If the purchase was in person through our PERSONALIZED DELIVERY SERVICE, you must send the email with your payment receipt and describe the form of service you used to purchase your product (in person).
For guarantee purposes, it is necessary to present proof of payment.
Our customer service will contact you to give you instructions for the change if applicable with the return policies.
The company has 3 business days to communicate with its customers regarding a warranty claim, considering that the days will be counted once the product is received at our facilities.
After the claim has been authorized by our quality department, You will receive an email with the return instructions.
you can send the item(s) along with the invoice and a note specifying the reason for the return (read return policy )
* ITEMS WITH MANUFACTURING DEFECTS: Refers to broken zippers, rivets, seam defects, Damage to the hooks, are included in the warranty.
Any claim relating to guarantee provided by the company is subject to evaluation by the Quality Control Department, regarding warranty issues, considering that the days will be counted once the product is received at our facilities.where it is determined if the damage caused is due to the misuse or particularity of the material. In case it is determined that it is due to the improper use of the product, the company will be exempted from the guarantee.
Our product is of intimate use, therefore to make the guarantee request, the garment must be in excellent hygiene and cleanliness conditions, totally free of odors and body fluids.
Patty G Moda Latina assumes no responsibility for repairs to products sustaining damages resulting from user modification, attachments to a product, misuse, abuse, alteration or neglect use of the product.
We do not accept guarantees of garments modified or altered by third parties.
Outlet discounted products do not have a guarantee, since they are products that have some imperfection or are discontinued.
They do not have a guarantee
Items that have not been treated according to the care instructions provided on each item's label will not be exchanged or accepted for store credit under any circumstance. Each of our products is designed for a specific size; No item will be accepted if we consider that it was damaged due to force.
Returns - Exchanges Policy Jewelry
All Sales at PATTY G MODA LATINA are final. On all of our JEWELRY products, we offer amazing service and value on our merchandise and therefore do not offer returns or exchanges.
WE DO NOT OFFER RETURNS OR EXCHANGES. ALL SALES ARE FINAL IN JEWELRY.
Jewelry manufacturer’s defect Claims
However, if there is a manufacturer’s defect and a product is in its original packaging, please contact one of our team members at support@pattygmodalatina.com (read the warranty policies)
WE ARE NOT RESPONSIBLE FOR ANY ITEM FOR WARRANTY YOU SEND US AS A RETURN, WITHOUT HAVING FIRST CONTACTED OUR CUSTOMER SERVICE BY EMAIL.